Frequently Asked Questions

Find answers to common questions about Vitado products, orders, shipping, returns, and customer support. If you need further assistance, please contact us.

Orders & Products

How do I know what is included?

Check the product page for details about available sizes, colours, variations, and included accessories before placing your order. If anything is unclear, please contact us.

How much is shipping?

Shipping costs and available options are displayed at checkout based on your destination. Visit our Shipping & Delivery page for more information.

Can I change or cancel my order?

Contact us as soon as possible with your order number. Changes or cancellations may not be possible once your order has been processed or dispatched.

How do I request a return or report a problem?

Please review our Returns & Refund Policy for instructions. If your item arrives damaged, defective, or incorrect, contact us with your order number, a description of the issue, and photos where appropriate.

Where can I find my order information?

Check your order confirmation and shipping updates sent to your email. If you need help, contact us with your order number.

Will I receive an order confirmation?

Yes. You should receive a confirmation email after placing your order. If it doesn't arrive, check your spam folder and verify your email address. Contact us if you still cannot find it.

Shipping & Delivery

How long will my order take to arrive?

Delivery times depend on your location, shipping method, and order processing time. Check the estimates at checkout or on our Shipping & Delivery page. Delivery dates are estimates and may be affected by delays.

Can I track my order?

If tracking is available, your tracking details will be shared after dispatch. Updates may take some time to appear.

Do you ship internationally?

Enter your delivery address at checkout to see whether shipping is available to your location and what charges apply.

What should I do if my order is delayed?

Check your tracking information first. If your order has passed the estimated delivery window without arriving, contact us with your order number for assistance.

Returns, Refunds & Support

What if I receive a damaged or incorrect item?

Please contact us as soon as possible with your order number, a description of the issue, and clear photos where appropriate. We'll review your request and explain the next steps in accordance with our Returns & Refund Policy and applicable consumer protection laws.

How long does a refund take?

After a refund is approved, the time it takes to appear in your account depends on your payment method and provider. Please see our Returns & Refund Policy for more information.

How can I contact Vitado?

Visit our Contact Us page or email us at vitado.petstore@gmail.com. For order-related questions, please include your order number.

Still Have Questions?

We're happy to help. Visit our Contact Us page if you need further assistance with your Vitado shopping experience.